Clinical navigation
Keep agreed care activities connected.
Clinical navigation helps coordinate agreed appointments, service enquiries, record preparation, review dates and follow-up communication within a defined service period. It is a coordination service, not a replacement for clinical assessment, medical advice or emergency triage.
Depending on the approved model, navigation may include
Next steps explained
The next administrative step and the records needed for a booked service.
Timing coordinated
Consultations, review sessions and agreed follow-up activities scheduled in a sensible order.
Questions routed
Questions directed to the appropriate service team.
Loose ends tracked
Outstanding information requests followed up, and clarity on where responsibility for follow-up sits.
Families are part of the conversation
In many families, decisions are made together. Navigation can help keep the people you choose informed about agreed appointments and what to prepare, within the permissions you give.
