I am a
Paschim Vihar, New Delhi care@kpcirc.org

The journey

Most of this is waiting.
Here is where, and how long.

Every diagram of cancer care shows evenly spaced steps, as though the hard part were the treatment. It is not. The gaps between the steps are drawn to scale below, because the gaps are where families are lost, and they are the part we are actually paid to hold.

Phase 1 of 4

Finding out

“Something has been found, or I am worried”

The stretch between a symptom and a name for it. Most of what goes wrong here is administrative, not clinical.

  1. The first appointment

    A long consultation that ends in a written plan, not a prescription pad. If it is nothing, we say so and write down what would change that.

    Who you see
    A consultant, not a coordinator
    What it costs
    From ₹2,000
  2. Same daythe wait

    Nothing, if the reflex pathway is followed. This is the one gap that should not exist, and in most clinics it is where a finding is handed back to the patient to chase.

  3. Tests, and the wait for them

    Imaging, bloods, and a biopsy if one is indicated. We tell you which of these actually changes the answer and which is being done for completeness.

    Who you see
    Ordered here, performed at a partner unit
    What it costs
    Billed by whoever performs it, quoted first
  4. 3 to 10 daysthe wait

    The commonest place a family is lost. Reports sit at a lab, blocks stay at the originating hospital, and nobody is chasing them because nobody was asked to. We chase them.

  5. The diagnosis, read independently

    The biopsy is re-read before anyone reads the treatment plan. If the diagnosis is wrong, every decision built on it is wrong too.

    Who you see
    Onco-pathology desk
    What it costs
    ₹4,000 to ₹7,000
  6. 3 to 5 daysthe wait

    Tissue turns out to be insufficient for the molecular work that comes next, and nobody finds out until the assay fails. We check adequacy before anything is sent.

A first consultation. Two chairs facing, notes on the desk, door open.

Phase 2 of 4

Deciding

“I have a diagnosis and I do not know what to do”

The phase this institute exists for. Everything here is a decision, and every decision is written down with the alternatives that were rejected.

  1. Molecular testing, if it changes the answer

    A named oncologist selects the tier, signs the order, and signs the interpretation back. Not a portal, not a template, not a panel chosen because it is the one the lab is promoting.

    Who you see
    Ordered here, run by OnKommon
    What it costs
    Quoted per tier before you commit
  2. 10 to 21 daysthe wait

    The longest wait in the whole journey, and the one where families are most often sold a test that was never going to change the plan. We tell you first whether it will.

  3. The board sits on your case

    Oncology, pathology, genomic interpretation and counselling on one file at one table. The quorum rule means no case is decided with a seat empty.

    Who you see
    A constituted panel with a named chair
    What it costs
    Per opinion format
  4. To the next sittingthe wait

    In most places a tumour board is a meeting that happens to you and is never written down. You get the signed recommendation, the rejected alternatives, and any dissent.

  5. The plan, costed before anything starts

    Sequencing, evidence tier per option, the total cost of the course rather than the first admission, a trial search, and what happens if it does not work.

    Who you see
    Your navigator walks you through it
    What it costs
    Included in the opinion
  6. Your decisionthe wait

    This is the gap that should be yours to take. Nobody should be asked to consent to a treatment course on the day they are told the diagnosis.

The board in session. Five to seven people around one table, one file.

Phase 3 of 4

Being treated

“Treatment has started, or is about to”

The plan is made here and delivered wherever it is best delivered. What stays constant is who holds the thread.

  1. The procedure or the first cycle

    Surgery at the partner centre with the right volume. Radiation at a centre with the right machine. Infusions near your home where that is clinically reasonable. We negotiate the rate with them before you commit.

    Who you see
    A named facility, not a category
    What it costs
    Provider's own rate, shown first
  2. Cycle to cyclethe wait

    Delay and dose reduction are the quiet ways a curative course becomes a partial one. Supportive care is what keeps a course on schedule, and it is the first thing cut.

  3. Living through it

    Nausea, counts, mouth, skin, appetite, pain, money, work, and the family. Each has a clinic and a protocol, and none of them waits for a crisis.

    Who you see
    Supportive care clinics
    What it costs
    Per clinic, published
  4. Any hourthe wait

    A fever during chemotherapy is an emergency measured in hours. Most patients are told to watch for it and never told what to do. You get a written plan naming the hospital and the number.

  5. Response, assessed against what was predicted

    Scans and markers read against the plan that was written before you started, so the question is whether it did what it was supposed to.

    Who you see
    The board that made the plan
    What it costs
    Imaging billed by the provider
  6. To the next scanthe wait

    Scan-to-scan is the hardest waiting there is. Your navigator holds the date, and calls you rather than waiting for you to call.

The day-care bay. Four chairs, calm, a nurse checking a line.

Phase 4 of 4

Living after

“Treatment has finished, or it is not going to”

The phase every system drops. Discharge is not a plan, and the end of treatment is not the end of the disease being part of your life.

  1. A survivorship plan, in writing

    What you had, what it means for the next twenty years, the surveillance schedule, the late effects to watch for, and what your GP needs to know.

    Who you see
    Survivorship clinic
    What it costs
    ₹18,000 a year, or per visit
  2. Months, then yearsthe wait

    Surveillance without recall is not surveillance. Appointments are missed because life resumed, not because anyone stopped caring. We call you.

  3. Your family's risk, if it is inherited

    Where a hereditary variant is found, the cascade plan reaches the relatives who need testing, with a letter they can take to their own doctor.

    Who you see
    Genetic counselling
    What it costs
    ₹8,000 package
  4. Their timelinethe wait

    A finding that stays in one person's file helps nobody else in the family. Most cascade programmes fail at the letter.

  5. If it comes back, or does not respond

    Re-profiling, because the tumour growing now may not be the one sampled two years ago. A trial search re-run. And an honest conversation about whether more treatment is the right answer.

    Who you see
    Back to the board
    What it costs
    Per opinion format
Three generations. In most Indian families the decision is not made alone.

Watch

Ninety seconds on the waiting

The part of the journey nobody films, because nothing visible happens in it.

“What happens in the three weeks you hear nothing.” A navigator walks through one real gap: what is being chased, by whom, and what you should be told while it happens. VID-04 · 90 s · Hindi + English · captions

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